1. Introduction
Thank you for shopping with Grown Kid. We are committed to delivering quality products and ensuring a satisfactory shopping experience. This Return & Replacement Policy explains the conditions under which products purchased through the official Grown Kid website may be returned or replaced.
By placing an order with Grown Kid, you acknowledge that you have read, understood, and agreed to this Return & Replacement Policy.
2. Scope
This Policy applies only to products purchased directly from the official Grown Kid website. Products purchased through third-party marketplaces, distributors, dealers, or resellers are subject to the respective seller's return and replacement policies.
3. Eligibility for Return or Replacement
A product may be eligible for return or replacement if it is received in a damaged condition, contains a manufacturing defect, is materially different from the product ordered, is incomplete due to missing parts or accessories originally included with the product, or if an incorrect product has been delivered.
All requests are subject to verification and approval by Grown Kid.
4. Return Request
Customers should inspect their order immediately upon delivery. If a product is found to be damaged, defective, incorrect, or incomplete, the customer should contact Grown Kid as soon as reasonably possible after delivery through our official customer support channels.
To process a request, Grown Kid may require the customer to provide the order number, invoice, photographs or videos of the product, images of the packaging, courier label, and any additional information reasonably necessary to verify the claim.
Failure to provide sufficient supporting information may result in delays or rejection of the request.
5. Product Condition
Products approved for return or replacement must be returned in substantially the same condition in which they were delivered.
The product should include its original packaging, manuals, accessories, warranty cards, labels, promotional items, and any other components supplied at the time of delivery.
Grown Kid reserves the right to reject any request where the product has been damaged after delivery due to misuse, negligence, improper handling, unauthorized repairs, modifications, or use beyond reasonable inspection.
6. Inspection and Verification
Every return or replacement request is subject to inspection by Grown Kid or its authorized representatives.
Approval of a request shall depend upon verification of the reported issue, compliance with this Policy, and the condition of the returned product.
Where Grown Kid reasonably believes that a claim is fraudulent, misleading, abusive, or unsupported by available evidence, the request may be declined.
7. Replacement
Where a claim is approved, Grown Kid will arrange for a replacement of the same product, subject to stock availability.
If the same product is permanently unavailable, Grown Kid may, at its sole discretion, offer a product of substantially similar specifications or value.
Replacement products shall be dispatched after successful verification and receipt of the returned product where applicable.
8. Products Not Eligible
Products shall not be eligible for return or replacement where they have been damaged after delivery due to misuse, negligence, accidental damage, improper installation, unauthorized repair, modification, exposure to water, fire, chemicals, excessive heat, or any other cause not attributable to Grown Kid.
Products returned without their original packaging or essential accessories, products showing signs of excessive use, products intentionally damaged, customized or personalized products, digital products, gift cards, downloadable content, clearance items, and products specifically identified as non-returnable at the time of purchase shall not be eligible unless otherwise required by applicable law.
9. No Refunds
Grown Kid does not offer refunds for products purchased through its website.
Customers whose requests are approved under this Policy will receive a replacement product in accordance with the terms set out herein. Refunds shall not be provided except where Grown Kid is legally required to do so under applicable law or where Grown Kid is unable to fulfill its legal obligations in relation to an accepted order.
10. Fraud Prevention
Grown Kid reserves the right to reject any return or replacement request involving fraudulent claims, false representations, repeated abuse of this Policy, unauthorized chargebacks, intentionally damaged products, manipulated evidence, or any conduct reasonably believed to constitute misuse of our services.
Where appropriate, Grown Kid may suspend customer accounts, refuse future orders, recover losses, or pursue legal remedies available under applicable law.
11. Consumer Rights
Nothing contained in this Policy shall limit or exclude any statutory rights available to consumers under the Consumer Protection Act, 2019, or any other applicable law in India.
Where any provision of this Policy conflicts with mandatory legal requirements, the applicable law shall prevail only to the extent of such conflict.
12. Changes to this Policy
Grown Kid reserves the right to modify, revise, replace, or update this Return & Replacement Policy at any time to reflect changes in business operations, legal requirements, or customer service practices.
Any revised version shall become effective from the Effective Date or Last Updated date published on the Grown Kid website.
13. Contact Us
If you have any questions regarding this Return & Replacement Policy or wish to submit a return or replacement request, please contact us using the details below.
Business Name: Grown Kids
Email: grownkid.pdkt26@gmail.com
Phone: +91 8433863792
Registered Address: UPG complex2662, Eastmain street, Near State bank Pudukkottai 622001
Grown Kid will make reasonable efforts to respond to all customer enquiries within a reasonable timeframe.